The On-Site Support Engineer is responsible for supporting Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities including but not limited to:
Workplace Equipment on-site services
- Desk-side support,
- Hardware break and fix
- Warranty Management (vendor and third-party contract management)
- IMACD (Installation, Move, Add, Change, and Disposal Services)
- Hardware and Software Asset tracking
- VIP Support
- Stock level Management
- Non Catalogued Onsite Services (Non Standard Service Requests)
Infrastructure Equipment on site services
- Eyes and Hand Support to server and network administrator
- Escort Services to external suppliers
- Non-Catalogued Onsite Services (Non-Standard Service Requests)
Level 1 support/responsibility to IT infrastructure
Responsibilities
- Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
- Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
- Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
- Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
- Deploy and manage non-network attached printers, storage devices, and miscellaneous peripherals.
- Provide physical on-site and/or remote support services for end users in remote locations.
- Provide on-site support for any activities for server maintenance upgrades.
- Provide L1 support for audio/ visual equipment.
- Provide technical support for special events such as annual meetings, Board meetings, and training sessions, for both internal/external end users.
- Perform and support hardware and software IMACDs, reinstallations, updates, and downloads for desktops, laptops, SmartPhones/Tablets, and other mutually agreed and defined devices.
- Coordinate with external vendors for service to location infrastructure components.
- Provide installation/relocation/disposal of network printers.
- Provide a secure location for storage of on-site tapes.
Qualifications
Qualifications - External
Skills Required
- Innovative and creative
- 3- 5 years end user support experince in different platforms
- Graduated from at least university (4+ years) related with computer science
- Ability to work in flexible hours depends on need
- Experienced with ITSM tools.
- Experienced with VIP users support
- Microsoft certified professional
- Governance and management of vendors.
- SCCM, AD, McAfee, MS Outlook, Office 365.
- Needs to be continually learning the latest platforms and technology tools.
- Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
- Advance level of English (Speaking, Writing, Reading)
- Excellent verbal and written communications skills.
- Excellent research, analytical, and problem-solving skills
Primary Location: TR-Marmara Region-İstanbul Kozyatağı HQ Office
Schedule: Full-time
Unposting Date: Jun 15, 2023, 10:59:00 AM
