Housekeeping Supervisor - InterContinental Singapore [Singapore]

 

• Direct, guide and manage room attendants and public area attendants to ensure all guestrooms, public areas and heart-of-house locations are maintained to the highest standard of cleanliness and tidiness for safety and comfort for all guest at all times.
• Alert, well informed about the Hotel and able to organize their work during peak hours rapidly by maintaining a constant standard of performance regardless of volumes of business in operations.
• Assist in job training, grooming standard, conduct of colleagues and ensures Housekeeping colleagues act according to Hotel rules and regulations as well as the established policies and procedures
• Maintains the highest standard of personal hygiene and appearance at all times by him/her and colleagues assigned to him/her.
• Supervise, train & retain existing and new Colleagues with a standardized method-on the job training to ensure exceptional cleaning standards are met.
• Attends and represents his/her colleagues at Housekeeping meetings, maintaining effective communication within the department.
• Ensures all colleagues assigned to him/her, starts on time, in clean uniforms, shoes and name badges, understanding they represent the Hotel.
• Ensure that assigned hours of work are maintained and report any misconduct immediately to the direct manager.
• Is responsible for proper room and/or public area attendant assignments, full accomplishment of tasks, allocation of extra duties to the number of rooms credited upon.
• Ensures room and public area attendants are following room cleaning priorities strictly.
• Ensures VIP rooms are correctly supplied, checked and released on time to Front Office.
• Inspects each room on his assigned floor, whether Vacant, Occupied, Check Out or Out Of Service as well as corridors, service areas and emergency staircases.
• Report maintenance issues within their assigned area to Housekeeping office immediately and follows up upon completion.
• Notifies Executive/Assistant Executive Housekeeper when damage or theft to the Hotel property has occurred, whether caused by guests or colleagues.
• Ensures lost & found property is handed into Housekeeping immediately without any delay.
• Ensures all fire staircases, services areas and fire exits remain obstruction free.
• Supervisors to communicate with Coordinator/supervisor in Housekeeping office and peer on room issues such as maintenance defects, cleanliness not up to standard, whereby the room is not ready to release as vacant clean/inspected.
• Floor Supervisor at all time to communicate directly with coordinator, Supervisor or Assistant Executive Housekeeper.
• Advises Assistant Executive Housekeeper/Executive Housekeeper if colleague performance is not satisfactory for coaching and performance management.
• Flexible to work different shifts and assumes other duties assigned by the Assistant Housekeeper from time to time.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

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